I recently bought a toilet from Scott and Berko at Lardners Trailer Sales and have never been treated with such courtesy and respect. I would like to send along my best compliments to the Parts Department at Lardners.
A HUGE Thank You To the Lardner Team! We picked up our brand new camper trailer on Saturday from Lardner's and what a happy day it was for us. Two years ago we bought our first trailer from another RV company and let me tell you that that experience was NOT a good overall experience, especially buying our first trailer! It just seemed to go from bad to worse. However, this time we chose to deal with Lardner's instead and we found the whole experience to be the difference between “night and day”! We walked in the door where Jacqueline greeted us at the front desk with a huge smile on her face and a warm welcome. There was a large chalkboard with our names on it congratulating us on picking up our trailer today. Then, we were handed lanyards with our names on them marked “VIP”. We walk to our new camper for the orientation and there was a sign on the door saying “SOLD to very nice people!”. These may be little things often forgotten these days, but these things just made us feel very special and added to our amazing experience! We did the orientation with Jackie and she was fantastic and took all the time we needed to make sure we understood everything. Signing all the paperwork was a bit stressful, but Michael Cantafio in Financing took all the time we needed as well and re-explained some of the finer points regarding financing, and Shelley Russell, Sales Manager, was there to make sure that we well taken care of. Plus, we phoned just the day before picking up our trailer to see if we could get it winterized before picking it up – no problem – the service guys had it done. Then, when everything was complete, we were presented with our Lardner jackets! Because we had such a bad first experience, Lardner's went out of their way to make this experience even better for us by throwing in several things complimentary that we never expected just because we had such a bad first experience from another company! Lardner's treats people with respect, understanding, and truly believes in customer service and doing the little things that ended up meaning so much to us! We felt valued and appreciated and left with no questions unanswered. THANK YOU LARDNER'S!!!!
— Kevin & Linda
Shelley...Thank you!Your whole staff that we dealt with today was pretty kick ass! We will definitely be recommending Lardners if we hear of anyone looking for a trailer!
— Ray, Kari and Reid
I wanted to thank you for your assistance in providing me with a new Convertor for my trailer. The effort you put in to help me diagnose my problem, including talking to your technician, is very much appreciated.
The Convertor you sent me is working well. No more bright lights/dim lights every minute!
Again than you so much. Should we decide to upgrade someday, Lardners will definitely be our first stop.
We would like to send a huge thank you to Shelley, Jeff and especially Dustin. We took delivery of our new Avenger trailer on Saturday. The staff at Lardners are completely professional and extremely knowledgeable about their products. Our delivery/orientation process with Dustin was the most thorough and professional we have ever experienced. If anyone is thinking about purchasing an RV we would highly recommend Lardners. Keep up the great work!
— Kevin and Sharon.
Dale called and was very impressed with the service he received from the parts team. He was very pleased with how quick you were able to send him out a water heater. You sent it out by bus, he got it in a timely manner, and is just over all very pleased! So I told him I would pass this along to you guys to let you know how happy he is!
We wanted to let you know how happy we were with the customer service your staff provided us, when getting our new trailer. Your staff is amazing ...wow!!!
Right from the moment we walked in the building, they made us feel special...with the hand written sign of congratulations on your new trailer. To our name tags, and locally made Lardners jackets . It was evident that you truly care about your customers and a lot of thought went into , the much appreciated ..." new trailer owner..list of do' s and don't', and all of the reading material provided.
Your staff was extremely friendly and helpful, we have not experienced that level of customer service in a long time, it's nice to see.
Please give the team a " pat on the back".
— Holly and Brian
Good morning Joanne. Would you please pass on a very special thanks to your service department for the fantastic job they did on our trailer. We kind of took a quick look at the repairs when we picked up the trailer yesterday but once we got home, I put the slide out out and took a closer look. We just love the new flooring. It is a little bit lighter than original but makes the trailer brighter inside. We are very satisfied with the job they did.
Thanks again, talk to you soon,
— Uncle Jim
I have put off sending this letter to you until my wife and I had gone through the total purchase, delivery and warranty process with Lardner's.
The year 2015 was to be a pivotal year for my wife and myself. We both were planning on retiring during the year and we wanted to upgrade our RV to a high end 5th wheel. I contacted Lardner's in April to look at a new 2015 Alpine 3101RL. This was the start of a relationship between Lardner's and us that I was not expecting.
In every instance, while contacting Lardner's ... from Shelly Russell, Jeff Van De Wiele, Mike Berko, Mike Taylor, Brittany Kletzel, Cathy Turnbull and all the other people from reception to the forklift ddver .... our experience was absolutely wonderful.
It is very satisfying to deal with a business that puts its customers first. Having owned and operated my own public practice accounting firm for 30 years and always believing that if you put your customers first the dollars, and a successful business, will follow it was a real pleasure being a customer of Lardner's Trailer Sales.
Please pass on our thanks to all your staff.
And thank you for operating your business in this manner and taking care of your customers.
Merry Christmas and Happy New Year to all at Lardner's.
Hi Kelly, Just wanted to say a huge Thank You to you and your staff for the memorable reception and service you provided during our recent purchase of a 2013 Keystone Cougar. In particular, I have to mention, Garth, Jeff, Dustin and Peter. Also the folks that prepared our trailer did an excellent job. You must treat your staff very well, as it shows in their enthusiasm and their attention to detail in making the customer feel very welcome. I am so glad I chose to purchase my RV from you folks! I will certainly pass on the word!
— Robert, Christopher Lake, Sk
Hello. We just purchased a 2006 Crossroads Zinger BH30 Travel Trailer from these people. It was the best, I mean BEST experience ever purchasing something in my 58 years being alive. We were treated extremely well from the day we walked in there with dirty work clothes on (renovating yard & 470 feet of fence!!!) till the day we drove away with the trailer. Kelsey remembered me by first name the second day we were there. Shelley helped us pick out the trailer we wanted, NOT trying to get us to purchase a new trailer or push us onto a more expensive unit, she LISTENED to us. Jeff walked us thru the purchase with great ease & we had fun. Dustin did the walk thru with us & was very helpful & courteous. I enjoyed the complete experience from start to finish immensely. I would recommend Lardner's to anyone I know or meet. Thank you to the whole Lardner family.
(Nice jackets too!!!)
— Randy & Verna
We were into Lardners for the demonstration & picked up our Springdale.
We are extremely happy with the demonstration by Wes & Ken. Ken was very helpful on our departure as well. He checked lights, helped to load level etc.
I am very happy with out choice & hope the Cougar can be sold to a family wanting the bunkhouse model.
All in all,we had an excellent experience with your company.
Thank you again.
— Michael & Maryam
Kelly, just want to let you know that I was most pleased with the service provided by Brittany when the Redwood was in for some work. She was most accommodating, as well as understanding and went out of her way to see that my issues were resolved. It's people like her that would make us want to return to Lardner's when it's time to upgrade.
The friendly staff in the service department,
I just wanted to thank you for quickly getting me on the road again this past August 17th.
As you may remember, I had just bought a truck camper in Winnipeg on the 16th and was heading to BC, by way of Fort McMurray, when I noticed that the siding under the cab over bunk was starting to let go and rub against the roof of my truck! I had to continue on to Saskatoon where I was to meet a friend at the airport the next day.
I called a dealer that sold the same brand of camper that I had but they (like the dealer I bought from) do not have anybody working in the service department on Saturdays! My only other option was to find an RV Care dealer and hope that their service department worked on Saturdays.
I found your dealer listed in the RV Care brochure and was happy to hear that you would be willing to help me out, even though you don't actually sell truck campers!
You quickly made me feel like I was a regular customer and got me going in no time. I will not be touching the so called "quick fix" because it is better than factory!
Keep up the great work, good service is hard to find!
— John Brayley
— Jim & Sandy
Thank you for delivering our trailer to us! The man who brought it out was extremely helpful, incredibly nice, and put the trailer exactly where we needed it! We are so pleased with how clean the trailer is...everything looks great!
We are very grateful to you and your team at Lardner's for having our new Zinger ready for our vacation. We appreciate that the unit was clean and ready to use. We LOVE our fifth wheel! It pulls great and has tons of storage. We thank you again for your exceptional service! Have a wonderful summer!
— Jim and Andrea
— Rock, Marianne & Kids
I would really like to say what a pleasure it was to deal with Lardner's. Sheila and Barclay were wonderful to deal with and made us feel more like part of the family rather than just customers.
The customer service provided by all the staff we encountered was exemplary and my hats go off to everyone. Employees are generally a front line reflection of the vision and values of any business and yours reflect friendliness, honesty and caring that is seldom seen anymore.
Although we live in Regina, I will continue to deal with and recommend Lardner's to others because of our great experience.
Thanks again for everything and kudos to all your staff. They are a great group.
— Janice and Brian